Question 1

How does import, VAT and duties work for non-EU brands?

Accepted Answer

Import responsibilities, customs duties and VAT treatment depend on the origin, goods and European setup. The arrangements are agreed per brand before shipments begin.

Question 2

Is there a minimum volume?

Accepted Answer

Minimum volumes, if applicable, are agreed per brand based on the services and operational setup.

Question 3

How long is a contract?

Accepted Answer

Contract duration and notice terms are agreed per brand.

Question 4

How is pricing structured?

Accepted Answer

Pricing is based on the services, volumes and handling requirements of your operation. The structure is agreed per brand.

Question 5

Do we keep control over which retailers carry our brand?

Accepted Answer

Yes. Retailer selection is agreed with the brand.

Question 6

Can we see our own stock and orders?

Accepted Answer

Yes, via the client portal provided through our technology partner AuditVize.

Question 7

Do you work with our Shopify store?

Accepted Answer

Yes. Shopify integration is available through AuditVize. The connection and scope are agreed per brand.

Frequently asked questions